Recently, I had the privilege of speaking at Amazon Web Services’ London headquarters as part of the inaugural AWS London Well-Architected User Group. In a room filled with AWS enthusiasts, from academics to CTOs, I shared how the AWS Well-Architected Framework Review can be far more than a technical health check. When positioned correctly, it … Read more
Last week I had the privilege of speaking at #IoTLondon being held at BCS (The Chartered Institute for IT). Sharing the stage with Phil Steel from Octopus Energy and Max Park from Central Saint Martins. The first IoT event of 2026 drew a full house of people from across IoT. From hardware to software to … Read more
If you work in Sales, Marketing, Business Development, Customer Success or any role focused on attracting new customers, you’ll be familiar with the concept of the sales funnel. As the name suggests, it’s inspired by a physical funnel: wide at the top to capture as much as possible, narrowing down to a small spout where … Read more
Customer Success serves many purposes, fundamentally focusing on the customers desired outcomes in order to delight the customer, grow the customers account and mitigate the risk of churn. While a substantial focus is put onto progressing towards the realisation of customer outcomes, it’s important to remember that the journey is often just as important as … Read more
Since the launch of ChatGPT back in late 2022 there has been a huge amount of excitement on how it and Generative AI in general can be used to advance technology, drive efficiencies, research and give early adopting businesses a cutting edge over their competitors. But what about Generative AI and ChatGPT for the charity … Read more
Communication is critical in all facets of life. Project Management and Customer Success is no different. Communication keeps stakeholders informed, builds relationships, helps identify risk, surfaces and remediates frustration and highlights new business opportunities. That being said, if it delivers little value or comes in high quantities, it can also result in frustration, even worse … Read more