James Harding


Customer Success is an exciting and satisfying field to work within. Combine that with exciting technologies, passionate people, brilliant ideas and a drive to deliver outcomes, it gives me immense job satisfaction.

I am passionate about all things Customer Success, particularly when it comes to within the Technology Sector. Developing and growing customer relationships and helping to steer to deliver positive business outcomes.

Everyday is a learning day, undertaking new experiences, new successes, new leanings and new opportunities. I am a strong believer in that everyone can learn something from everyone.

Grasp the day with both hands. | James Harding | LinkedIn

Recent Posts

  • The importance of coordinating communication
    Communication is critical in all facets of life. Project Management and Customer Success is no different. Communication keeps stakeholders informed, builds relationships, helps identify risk, surfaces and remediates frustration and … Read more
  • Use industry events to connect with your customers
    Event’s specific to your business vertical are great opportunities to not only meet new prospects for your Sales and Marketing teams, but also ideal scenarios for your Customer Success team … Read more
  • Ask questions… Reduce risk
    Whether a project is successful or not typically comes down to one thing, risk management. Risk’s not being identified, or being identified but managed incorrectly leads to the demise of … Read more
  • Visualisation Tools
    Visualisation tools are software programs designed to create interactive and engaging visualisations, charts, graphs, maps, and other forms of data visualization. These tools enable users to transform complex data sets … Read more
  • Belbin Project Management Roles
    Belbin Project Management Roles are 9 roles defined by Dr Raymond Meredith Belbin, a UK researcher, and Management Consultant. Plants Plants are independent, clever and original. However, they are often … Read more
  • Customer Success Spotlight – Customer Onboarding
    Recently I was asked to contribute to Update AI’s Customer Success Spotlight – Customer Onboarding. I thought I would take the opportunity to share my overview here. Update AI – … Read more
  • What are the common barriers to becoming a data-driven company?
    In 2022 many of the world’s most successful businesses cite their success on their capability to make quick data-driven decisions. But what does this mean? Why isn’t every business doing … Read more
  • Software Update Notification Service
    Where possible it is generally best practice to ensure that your applications have ‘Auto Update’ enabled. However, for a variety of reasons, this may not always be available or possible. … Read more
  • Studying for a Masters while working full time
    So after a little bit of dithering, next week I start studying for a Masters while working full time. For those of you who know me, I studied for my … Read more