Skip to content

James Harding

MSc, BSc, MBCS, CCSM

  • Home
  • About
  • Blog
  • Charity
  • Customer Success
  • Project Management
  • Contact
  • en
    • ar
    • bn
    • zh-CN
    • nl
    • en
    • fi
    • fr
    • de
    • hi
    • hu
    • it
    • jw
    • pl
    • pt
    • es
    • cy

Churn

Reduce Churn with key Customer Retention Analytics

04/07/2021 by James Harding
Reduce Churn with key Customer Retention Analytics

As Customer Success Manager‘s we thrive on happy and successful customers. We do our utmost to speak regularly with our customers and pick up on any dissatisfaction they have with our product or service. However, as much as we would like to, it might not be possible to regularly speak to every customer. That is … Read more

Categories Customer Success Tags Churn, Customer Retention Leave a comment
  • LinkedIn
  • X
  • Why Customer Success Is About the Journey Not Just the Outcome
  • Help with Council Tax Debt
  • ChatGPT for the charity sector
  • AWS Partner Equip at Amazon HQ 2024
  • List of Local Government Areas across Australia
Buy Me a Coffee at ko-fi.com

  • Customer Success ResourcesCustomer Success Resources
  • How to remove a CSM from a customer and replace with Tech Touch?How to remove a CSM from a customer and replace with Tech Touch?
  • Why Customer Success Is About the Journey Not Just the OutcomeWhy Customer Success Is About the Journey, Not Just the Outcome
  • How to improve user adoption through Customer Success?How to improve user adoption through Customer Success?
  • Customer Success Spotlight – Customer Onboarding
  • Customer Utilization, Not Just In A Digital WorldCustomer Utilization, Not Just In A Digital World

Publications

  • Navigating the new UK IoT legislation
  • What is a Technical Customer Success Manager?
  • Improve time to value through workshops
  • Bill Shock can threaten your Customer Relationships
© 2025 James Harding • Built with GeneratePress