Customer Success Spotlight – Customer Onboarding

Recently I was asked to contribute to Update AI’s Customer Success Spotlight – Customer Onboarding. I thought I would take the opportunity to share my overview here. Update AI – Customer Success Spotlight Depending on the organisation, the project, and the customer, as a CSM you may or may not have had some interaction with … Read more

What are the common barriers to becoming a data-driven company?

What are the common barriers to becoming a data-driven company?

In 2022 many of the world’s most successful businesses cite their success on their capability to make quick data-driven decisions. But what does this mean? Why isn’t every business doing this? What are the common barriers to becoming a data-driven company? What is a data-driven company? In essence, a data-driven company is one that is … Read more

List of UK Counties

List of UK Counties

Over the years I always struggled to find an accurate list of UK Counties. In the end, I created my own a few years back. Where things have been changed or I have been advised of a mistake I have updated this list. You are welcome to use the list, should you notice any issue … Read more

Software Update Notification Service

Software Update Notification Service

Where possible it is generally best practice to ensure that your applications have ‘Auto Update’ enabled. However, for a variety of reasons, this may not always be available or possible. With regards to dependent libraries and frameworks from a development perspective, this can also be more difficult. To be kept informed of all changes, I … Read more

Improve time to value through workshops

Improve time to value through workshops

This week saw Gainsight’s annual Pulse Everywhere Conference take place. This year broadcasting virtually August Hall, San Fransisco. The conference is usually a physical 3 days event but due to the Covid-19 pandemic, the event was digital. With the exception of a small audience at August Hall where the keynote speeches were broadcast live from. … Read more