Recently I was asked to contribute to Update AI’s Customer Success Spotlight – Customer Onboarding. I thought I would take the opportunity to share my overview here. Update AI – Customer Success Spotlight Depending on the organisation, the project, and the customer, as a CSM you may or may not have had some interaction with … Read more
In 2022 many of the world’s most successful businesses cite their success on their capability to make quick data-driven decisions. But what does this mean? Why isn’t every business doing this? What are the common barriers to becoming a data-driven company? What is a data-driven company? In essence, a data-driven company is one that is … Read more
Over the years I always struggled to find an accurate list of UK Counties. In the end, I created my own a few years back. Where things have been changed or I have been advised of a mistake I have updated this list. You are welcome to use the list, should you notice any issue … Read more
Where possible it is generally best practice to ensure that your applications have ‘Auto Update’ enabled. However, for a variety of reasons, this may not always be available or possible. With regards to dependent libraries and frameworks from a development perspective, this can also be more difficult. To be kept informed of all changes, I … Read more
On the 10th of September I will be embarking on the London Bridges Trek 2022. I previously completed this challenge in 2018 with a close friend for Parkinson’s UK. This year I will be aiming to complete this challenge once again for two amazing local charities. Thames Bridges Trek 2022 The London/Thames Bridges Trek is … Read more
This week saw Gainsight’s annual Pulse Everywhere Conference take place. This year broadcasting virtually August Hall, San Fransisco. The conference is usually a physical 3 days event but due to the Covid-19 pandemic, the event was digital. With the exception of a small audience at August Hall where the keynote speeches were broadcast live from. … Read more