MSc, BSc, MBCS, CCSM
Over the last decade, it has become common practice to monitor a customer’s utilization of digital products to provide a better service, mitigate risk and grow opportunities. Many Customer Success teams integrate the utilization of their service into their Customer Health Score calculation. Due to huge technological advancements in recent years with cloud technology and … Read more
If you work for a Start-Up and often find yourself in the big city, did you know you can apply to Google to use their free co-working workspace in London. Google has multiple offices in London but has fitted out the ground floor of its Shoreditch (Google Campus) offices specifically to help the next generation … Read more
The ten Usability Heuristics by Jakob Nielson for user interface design (UI) are some of the wildly used Heuristics utalised in this field. They are referred to as Heuristics as opposed to anything else as they are more basic guidelines than direct rules of thumb when creating a user interface. 1. Visibility of system status … Read more
Whether you are building a new product, or maintaining an existing product, understanding the product you are building is vital. This might seem like a given, as you know your product, you know what you want it to be and what you want it to do. That being said, do you understand the product you … Read more