Hi, I’m James Harding, a UK-based Technical Customer Success Manager. I am a certified Customer Success Manager (CCSM), a registered member of the Chartered Institute for I.T. (MBCS), and a member of the Institute for Engineering and Technology. Academically, I hold a Master’s degree in Data Analytics and Project Management, as well as a First-Class degree in Computing.
I have had the opportunity to work with a diverse range of clients, from entrepreneurs and SMBs to large enterprises and Fortune 500 global organisations. My experience spans multiple industries and sectors, including SaaS, Internet of Things (IoT), Cloud, retail, manufacturing, global industry, premiership football teams, national sports teams, utility providers, household brands, finance, and many more.
Customer Success is not just a job for me, but a true passion. I am actively involved in several UK and US CS communities and thrive on building strong, lasting relationships with clients. I find great fulfilment in collaborating with them to help achieve their goals and desired outcomes.
Published Articles
Navigating the UK IoT Legislation (British Chartered Institute for IT)
Improve time to value through workshops (Customer Think)
Bill Shock can threaten your customer relationships (Customer Think)
Features
Work Snaps
