Through building strong relationships, understanding the people, the process and desired outcomes; I am passionate about helping people achieve great things with technology and process.
Customer Success, Project Management, Data Analytics, Digital Transformation are all buzz words, but through the noise these four functions are four of the vital pistons needed in any modern day organisation.
Throughout my website you will find information, posts and resources on all four of these vital functions. You will also likely find some other random topics that interest me, that maybe not as relevant but will give you more of an insight into me as a person.
Connect with me on LinkedIn.
Recent Posts
- Why Customer Success Is About the Journey Not Just the Outcome
Customer Success serves many purposes, fundamentally focusing on the customers desired outcomes in order to delight the customer, grow the customers account and mitigate the risk of churn. While a … Read more - AWS Partner Equip at Amazon HQ 2024
This week was London’s turn to host the AWS Partner Equip at Amazon HQ 2024. An invitation only event for Advanced EMEA AWS Partner’s with speciality competencies. Attended by hundreds … Read more - The importance of coordinating communication
Communication is critical in all facets of life. Project Management and Customer Success is no different. Communication keeps stakeholders informed, builds relationships, helps identify risk, surfaces and remediates frustration and … Read more - AWS Generative AI
Generative AI (Artificial Intelligence) is a very topical subject at the minute. If you have been to any type of business or technical conference in the first half of this … Read more - Use industry events to connect with your customers
Event’s specific to your business vertical are great opportunities to not only meet new prospects for your Sales and Marketing teams, but also ideal scenarios for your Customer Success team … Read more - Ask questions… Reduce risk
Whether a project is successful or not typically comes down to one thing, risk management. Risk’s not being identified, or being identified but managed incorrectly leads to the demise of … Read more - What is Grounded Theory?
Grounded theory is ‘the systematic discovery of theory from data as the concepts emerge and integrate’ (Glaser, 1992). The process is simple: start with open coding, move on to selective … Read more - Visualisation Tools
Visualisation tools are software programs designed to create interactive and engaging visualisations, charts, graphs, maps, and other forms of data visualization. These tools enable users to transform complex data sets … Read more - Belbin Project Management Roles
Belbin Project Management Roles are 9 roles defined by Dr Raymond Meredith Belbin, a UK researcher, and Management Consultant. Plants Plants are independent, clever and original. However, they are often … Read more
Thank you for reading.
James Harding