Through building strong relationships, understanding the people, the process and desired outcomes; I am passionate about helping people achieve great things with technology and process.
Customer Success, Project Management, Data Analytics, Digital Transformation are all buzz words, but through the noise these four functions are four of the vital pistons needed in any modern day organisation.
Throughout my website you will find information, posts and resources on all four of these vital functions. You will also likely find some other random topics that interest me, that maybe not as relevant but will give you more of an insight into me as a person.
Connect with me on LinkedIn.
Recent Posts
- Why Customer Success Is About the Journey Not Just the Outcome
PDF Button Customer Success serves many purposes, fundamentally focusing on the customers desired outcomes in order to delight the customer, grow the customers account and mitigate the risk of churn. … Read more - AWS Partner Equip at Amazon HQ 2024
PDF Button This week was London’s turn to host the AWS Partner Equip at Amazon HQ 2024. An invitation only event for Advanced EMEA AWS Partner’s with speciality competencies. Attended … Read more - The importance of coordinating communication
PDF Button Communication is critical in all facets of life. Project Management and Customer Success is no different. Communication keeps stakeholders informed, builds relationships, helps identify risk, surfaces and remediates … Read more - AWS Generative AI
PDF Button Generative AI (Artificial Intelligence) is a very topical subject at the minute. If you have been to any type of business or technical conference in the first half … Read more - Use industry events to connect with your customers
PDF Button Event’s specific to your business vertical are great opportunities to not only meet new prospects for your Sales and Marketing teams, but also ideal scenarios for your Customer … Read more - Ask questions… Reduce risk
PDF Button Whether a project is successful or not typically comes down to one thing, risk management. Risk’s not being identified, or being identified but managed incorrectly leads to the … Read more - What is Grounded Theory?
PDF Button Grounded theory is ‘the systematic discovery of theory from data as the concepts emerge and integrate’ (Glaser, 1992). The process is simple: start with open coding, move on … Read more - Visualisation Tools
PDF Button Visualisation tools are software programs designed to create interactive and engaging visualisations, charts, graphs, maps, and other forms of data visualization. These tools enable users to transform complex … Read more - Belbin Project Management Roles
PDF Button Belbin Project Management Roles are 9 roles defined by Dr Raymond Meredith Belbin, a UK researcher, and Management Consultant. Plants Plants are independent, clever and original. However, they … Read more
Thank you for reading.
James Harding