Hi, I’m James Harding a UK-based IT, Technical Customer Success Professional, and aspiring writer.
I have a 1st class BSc (Hons) Computing degree from Anglia Ruskin University, a registered member of the Chartered Institute for IT (MBCS), The Institute of Engineering and Technology, AWS Certified Cloud Practitioner, and a member of Google Start-ups (London Campus).
Customer Success is a passion of mine and I am involved in a number of UK and US CS communities. I enjoy building strong relationships with clients and working with them to achieve their outcomes.
Clients I have worked with vary from SMB’s & Not-For-Profits to Fortune 500 Global Organisations, Premiership Football Teams, Professional Athletes, Government Organizations, and household Brands.
Additionally, I am currently studying for an MSc in Data Analytics and Project Management. This is to further improve my skill set and to facilitate better results for the clients I manage.
In my spare time I volunteer for two amazing charities.
In recent years I have become more and more concerned about the environment and my impact on it. With my increased concern has come the increase in my activity to reduce it. From recycling more such as crisp packets, toothpaste tubes, ink cartridges, and alike. Reducing single plastic purchases where possible, not using carrier bags, and eco-friendly wrapping paper. I have also changed suppliers of a number of items and services to use providers who use environmentally friendly sources, use renewable energy providers, or have strong carbon reduction principles and road maps. Even this website is now part of the Green Web.
James Harding Writing
I am relatively new to writing and still very much finding my way. At present, my writing attempts are largely about tech, dogs, customer success, customer engagement, Only Fools and Horses, and other random topics.
I try to write at least one piece a week, but in reality, I actually publish about one or two-piece a month.