James Harding

James Harding, a UK Based IT Professional and a Member of the Chartered Institute for I.T. Experienced working for both UK and US start-ups.

A single source of truth for all

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A single source of truth for all

If you work within Customer Success it is likely that you have heard the phrase ‘a single source of truth’. The phrase refers to having a single system/source within your business, which acts as the master record for information on your clients. Companies of all sizes are known for having multiple systems in place that … Read more

Understanding the product your building

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Understanding the product your building

Whether you are building a new product, or maintaining an existing product, understanding the product you are building is vital. This might seem like a given, as you know your product, you know what you want it to be and what you want it to do. That being said, do you understand the product you … Read more