How does marketing support Customer Success?

How does marketing support Customer Success?

I often describe Customer Success Journeys as being very much like a boat travelling down river. A river that has many stages, fast currents over rapids, slow straights, random boulders, changes in direction (from little meanders to u-turns) and with occasional choices in paths to take. The traveller understandably wants to get on in their … Read more

How Charity Shops are adapting to the impact of Covid-19?

How Charity Shops are adpating to the impact of Covid-19?

If you were able to join in on this #Charityhour discussion, thank you so much! Below you will find some additional information on ‘How Charity Shops are adapting to the impact of Covid-19’. Question 1 – E-commerce Training In July 2020 eBay launched ‘Charity Connect’, a free six month training course for charities on how … Read more

Virtual Charity Christmas Gifts?

Could 2020 be the year of charity virtual christmas gifts?

With further restrictions coming into force in the fight against Covid-19 it is likely going to be a Christmas like no other. Family get togethers, work parties and the annual friend meetups are looking more unlikely by the day. Online retailers and delivery companies are preparing themselves for the biggest online festive period to date. … Read more