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James Harding

MSc, BSc, MBCS, CCSM

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A single source of truth for all

28/07/202020/04/2020 by James Harding
A single source of truth for all

If you work within Customer Success it is likely that you have heard the phrase ‘a single source of truth’. The phrase refers to having a single system/source within your business, which acts as the master record for information on your clients. Companies of all sizes are known for having multiple systems in place that … Read more

Categories Customer Success Tags Customer Success, Source Leave a comment

Understanding the product your building

30/03/202318/04/2020 by James Harding
Understanding the product your building

Whether you are building a new product, or maintaining an existing product, understanding the product you are building is vital. This might seem like a given, as you know your product, you know what you want it to be and what you want it to do. That being said, do you understand the product you … Read more

Categories Product Tags Product Leave a comment
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  • LinkedIn
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  • Why Customer Success Is About the Journey Not Just the Outcome
  • Help with Council Tax Debt
  • ChatGPT for the charity sector
  • AWS Partner Equip at Amazon HQ 2024
  • List of Local Government Areas across Australia

Publications

  • Navigating the new UK IoT legislation
  • What is a Technical Customer Success Manager?
  • Improve time to value through workshops
  • Bill Shock can threaten your Customer Relationships

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