Customer Success is an exciting and satisfying field to work within. Combine that with exciting technologies, passionate people, brilliant ideas and a drive to deliver outcomes, it gives me immense job satisfaction.
I am passionate about all things Customer Success, particularly when it comes to within the Technology Sector. Developing and growing customer relationships and helping to steer to deliver positive business outcomes.
Everyday is a learning day, undertaking new experiences, new successes, new leanings and new opportunities. I am a strong believer in that everyone can learn something from everyone.
Recent Posts
- AWS Partner Equip at Amazon HQ 2024
This week was London’s turn to host the AWS Partner Equip at Amazon HQ 2024. An invitation only event for Advanced EMEA AWS Partner’s with speciality competencies. Attended by hundreds … Read more - The importance of coordinating communication
Communication is critical in all facets of life. Project Management and Customer Success is no different. Communication keeps stakeholders informed, builds relationships, helps identify risk, surfaces and remediates frustration and … Read more - AWS Generative AI
Generative AI (Artificial Intelligence) is a very topical subject at the minute. If you have been to any type of business or technical conference in the first half of this … Read more - Use industry events to connect with your customers
Event’s specific to your business vertical are great opportunities to not only meet new prospects for your Sales and Marketing teams, but also ideal scenarios for your Customer Success team … Read more - Ask questions… Reduce risk
Whether a project is successful or not typically comes down to one thing, risk management. Risk’s not being identified, or being identified but managed incorrectly leads to the demise of … Read more - What is Grounded Theory?
Grounded theory is ‘the systematic discovery of theory from data as the concepts emerge and integrate’ (Glaser, 1992). The process is simple: start with open coding, move on to selective … Read more - Visualisation Tools
Visualisation tools are software programs designed to create interactive and engaging visualisations, charts, graphs, maps, and other forms of data visualization. These tools enable users to transform complex data sets … Read more - Belbin Project Management Roles
Belbin Project Management Roles are 9 roles defined by Dr Raymond Meredith Belbin, a UK researcher, and Management Consultant. Plants Plants are independent, clever and original. However, they are often … Read more - What is Data Mining?
The phrase data mining is often referred to in conversation, sometimes made to sound like the silver bullet you have been looking for. But what is Data Mining? Data Mining … Read more