James Harding 
Communication is critical in all facets of life. Project Management and Customer Success is no different. Communication keeps stakeholders informed, builds relationships, helps identify risk, surfaces and remediates frustration and highlights new business opportunities. That being said, if it delivers little value or comes in high quantities, it can also result in frustration, even worse … Read more
Generative AI (Artificial Intelligence) is a very topical subject at the minute. If you have been to any type of business or technical conference in the first half of this year you will have likely detected an undertone of Generative AI in the topics discussed. Whilst it seems the catalyst to the rise in prominence … Read more
As people and businesses continue to accelerate their adoption of IoT devices it is important that your IoT Architecture is designed around four key principles. These being Usability, Scale, Security and Reliability. All four have the ability to make or break your business and all four should warrant significant attention both during initial design and … Read more
This year the 1st July 2023 saw the RAF Armed Forces Day take place at RAF Wyton. The day included flypasts, a paratrooping display as well as a multitude of stalls, games, fair ground rides, , military equipment on display, emergency vehicles on display including Magpas Air Ambulance at RAF Wyton. Also in attendance were … Read more
Event’s specific to your business vertical are great opportunities to not only meet new prospects for your Sales and Marketing teams, but also ideal scenarios for your Customer Success team to catch up with existing customers. It is a strategy that I have used for a number of years in multiple sectors and works really … Read more
Whether a project is successful or not typically comes down to one thing, risk management. Risk’s not being identified, or being identified but managed incorrectly leads to the demise of many projects. Ask questions… Reduce risk Identifying Risk The first step in sufficiently managing risk is to ensure all risks have been identified. From my … Read more