Could 2021 be the time for charities to scale down their central London Head Offices?

Could post 2021 be the time for big charities to consider scaling down their central London Head Offices?

It will likely come as no surprise that a number of the UK’s biggest charities operate out of offices in Central London. Some offer a vital service from the same location, so in some cases such as rehoming centres, it totally makes sense. But for those charities who have no physical services running from their … Read more

Choices Video / Choices UK and Home Entertainment Corporation

Choices Video Store

Back in 2004, I undertook my first Store Manager role as Manager of ChoicesUK (Choices Video) in Cambridge, followed by Choices Newmarket, and finally Choices St Ives (Cambridgeshire) where I spent most of my time. In total, I worked for Choices Video / Choices UK and Home Entertainment Corporation between 2004 and 2007. In 2007 … Read more

How does marketing support Customer Success?

How does marketing support Customer Success?

I often describe Customer Success Journeys as being very much like a boat travelling down river. A river that has many stages, fast currents over rapids, slow straights, random boulders, changes in direction (from little meanders to u-turns) and with occasional choices in paths to take. The traveller understandably wants to get on in their … Read more