James Harding 
Last weekend, after 18 months, I joined a local charity to do some fundraising at a nearby motorway service station. I have done many of these before but as this was the first one I had been involved in post lockdowns, I wasn’t sure what Bucket Collecting in 2021 would be like. Volunteering for 2-hour shifts, … Read more
The success of many businesses is largely dependent on how well their product is adopted. Often companies, particularly Account Manager’s will engage with key stakeholders and key decision-makers. But not necessarily the end-users. This is often a result of business legacy. A relationship was made with the key stakeholders and decision-makers during the sales process. … Read more
Over the last decade, it has become common practice to monitor a customer’s utilization of digital products to provide a better service, mitigate risk and grow opportunities. Many Customer Success teams integrate the utilization of their service into their Customer Health Score calculation. Due to huge technological advancements in recent years with cloud technology and … Read more
As Customer Success Manager‘s we thrive on happy and successful customers. We do our utmost to speak regularly with our customers and pick up on any dissatisfaction they have with our product or service. However, as much as we would like to, it might not be possible to regularly speak to every customer. That is … Read more
Digital Transformation is changing the way organizations operate and largely for the better. Organizations are making better use of high-speed internet and the large range of SaaS offerings at their fingertips. The Covid-19 pandemic has given extra pace to the urgency to move to more digital and Cloud-based platforms. However, a problem is looming under … Read more
Digital Transformation is a phrase that appears in many 2021 Organisational Strategy Plans. The speed at which Digital Transformation is being adopted was incredible pre the Covid-19 pandemic. Since the outbreak in 2020, the speed of adoption has gone supersonic. The drive behind Digital Transformation was originally motivated by cost-savings, efficiency, and the need to … Read more