MSc, BSc, MBCS, CCSM
Over the last decade, it has become common practice to monitor a customer’s utilization of digital products to provide a better service, mitigate risk and grow opportunities. Many Customer Success teams integrate the utilization of their service into their Customer Health Score calculation. Due to huge technological advancements in recent years with cloud technology and … Read more
Remote working and working from home were growing trends in 2019 but adoption was relatively slow. Fast forward to April 2020 and the UK’s Office for National Statistics stated 49.2% of working adults were now working from home. A dramatic increase as a result of home working recommendations by the UK government in a bid … Read more
Did you know that you can help to save the world with your searches? By switching your preference in search engines from Google/Bing over to the likes of OceanHero or Ecosia, you are helping these sites to raise money to clean up the planet. Environmentally Friendly Search Engines How do these search engines raise money … Read more
While recently doing some research I came across NotFound.Org. A project funded by the European Union and created in collaboration with a number of missing person charities. The project’s purpose is to encourage website owners to make better use of their Error 404 pages by showing relevant missing person notices to the location of the … Read more
It’s the year 2000, if you are lucky enough to have a dial-up internet connection at home in the UK the names Freeserve, NTL, AOL, Tesco, ICQ, or IC24 might ring a bell. All rocking an incredible speed of up to 56kbytes if you were lucky. Waiting until 6 pm or the weekend when it … Read more
As Customer Success Manager‘s we thrive on happy and successful customers. We do our utmost to speak regularly with our customers and pick up on any dissatisfaction they have with our product or service. However, as much as we would like to, it might not be possible to regularly speak to every customer. That is … Read more