MSc, BSc, MBCS, CCSM
James Harding 
As Customer Success Manager‘s we thrive on happy and successful customers. We do our utmost to speak regularly with our customers and pick up on any dissatisfaction they have with our product or service. However, as much as we would like to, it might not be possible to regularly speak to every customer. That is … Read more
Digital Transformation is changing the way organizations operate and largely for the better. Organizations are making better use of high-speed internet and the large range of SaaS offerings at their fingertips. The Covid-19 pandemic has given extra pace to the urgency to move to more digital and Cloud-based platforms. However, a problem is looming under … Read more
Digital Transformation is a phrase that appears in many 2021 Organisational Strategy Plans. The speed at which Digital Transformation is being adopted was incredible pre the Covid-19 pandemic. Since the outbreak in 2020, the speed of adoption has gone supersonic. The drive behind Digital Transformation was originally motivated by cost-savings, efficiency, and the need to … Read more
Breeders is a Sky comedy created by Martin Freeman. The comedy which is into its second series stars Martin Freeman and Daisy Haggard as husband and wife, Paul and Ally. The Sky Breeders Filming Locations are largely in and around Clapham, London Where is Paul and Ally’s house in Breeders? The external shots for Paul … Read more
Test your knowledge with this short and free AWS Abbreviations Quiz. START QUIZ Amazon Web Services AWS currently offers over 180 different service types. With many of the services listed as Abbreviations of their full-service name, it is hard to keep track of every service. Personally I often find short quizzes a great way to … Read more
A challenge many organisations face, especially those who are scaling quickly is just…; “How to remove a CSM from a customer and replace with Tech Touch?”. If you are a CSM, think about your customers and how would they react if they no longer had a direct line of communication with you. Your business is … Read more